Do you deliver to all of the Canary Islands?
Yes, we do we are based in Lanzarote but offer to ship to Tenerife, Gran Canaria and Fuerteventura.
Do you ship to the UK and Ireland?
Yes, we can ship to the UK and Ireland but the costs can vary depending on what you order. Our site should calculate this for you. Shipping times may vary but are usually up to 14 days.
Can I add what I want to products?
Yes, you can use our online design tool but try and use it on a computer as its a lot easier and a better experience as mobile is a rather small screen to use.
Is the preview an exact representation of the font sizes and personalisation?
No, it isn’t. The general appearance of the personalisation and the size of the fonts shown in the example images are a fair representation of what you will receive.
Can I add to an existing order?
Yes, if the order has not been shipped you can. If it has then it will be a new order
Can I change or cancel a personalised order?
No, you can’t. Please be aware that all personalised orders are final. Orders including personalised items cannot be cancelled. We will design from what we receive so if you need help and assurance just contact us anytime.
How can I be sure the personalisation I entered is correct?
We advise thoroughly checking your message before completing your order as once it has been placed, the order is final. To avoid disappointment, please proofread carefully.
How can I contact the Customer Service department?
If you need help or have a question, you can contact our Customer Service department by email at info@diversionlanzarote.com, or chat with us through our website. We’re here to help!